Papers and Studies
Study concerning the subject: "Value-Based Service Process Management in German Firms”
This study provides an insight into how common the value-based management in service processes is in Germany and the analyses of practical experiences companies have acquired with this management approach. In addition, the advantages and disadvantages against the traditional way of managing processes are discussed.
Study: “Trends in IT Market Prices”
The study provides market-oriented premises for planning primary IT costs and investments, such as hourly rates for external IT personnel or hardware, software and communication costs.
For further information and additional material please contact us.
Study of the Health, Safety and Environment (HSE) landscape and the impact of IT
The focus of our research was to analyze the latest developments in the Health, Safety and Environment (HSE) landscape and the impact of IT. The study was conducted between April 28th and May 27th, 2010.
Health, Safety and Environment Study
