Was ist VBSM®?
Value-Based Service Management® (VBSM®)
What is Value-Based Management
Value-based management is a long-term management philosophy, which centers on the maximization of the firms value as the overall strategic goal in an organization
Why is it time for Value-Based Service Management® in service processes
The AUMENDO team has improved and enhanced the value-based management approach particularly for service processes, e.g. IT and human resources, and has thereby created an innovative method for the sustainable management and measurement of the value of service processes.
Service processes have no direct impact on revenues and are therefore always considered as cost drivers under traditional cost management. The consequences are massive cost cutting in service processes, management errors and failures in investments.
With VBSM®, AUMENDO aims for a multi-dimensional approach for the sustainable management of services. This approach is not only focused on service costs, but rather accounts for the impact of service processes on the overall company success with regard to revenue, chances/risks, growth.
The center of the VBSM® concept is to increase the overall company value by sustainably adding value in an organization’s service processes so that they may serve as effective and efficient support for business processes.
If you need experienced advice in measuring and sustainably optimizing the value proposition of your service processes, AUMENDO will support you to reach the full potential of your service delivery, by:
- Pragmatically adjusting your management and controlling processes based on the value
- Developing an individual value-based performance measurement system, based on value driver analysis
- Deducting useful control impulses with evident operative implications, due to an integrative view of revenues, costs, risk, growth and innovation.
Key benefits of implementing Value-Based Service Management®:
- Increased efficiency and effectiveness
- Reduced complexity
- Clear understanding of value drivers
- Adequate resource management (scarce resources will be employed in projects and processes where they provide the highest value creation)
- Higher transparency is the basis for decision-making and increases quality of decisions
- Moving from a one-dimensional focus on costs to an integrative view on costs, revenue, risk, growth and innovation and the effect on total costs of ownership.
