Effectiveness increase by a value based governed IT
Consulting area:
Value-based governance of service processes
Branch:
Finance
Content:
Development and construction of a key performance indicator (KPI) system that is based on a balanced scorecard reflecting the planned reconstruction using a value based KPI-system
Target:
- Evaluated and described IT re-organization procedures
- Implementation of an IT-governance that focuses on and measures the strategic company targets
- Obtain a better understanding of IT activities
Benefit:
- Governance and measurement of IT targets by KPIs create of re-organizational status and successes
- IT objectives are derived from the 4 strategic objects of the company
- Transparent monitoring of budget and resource allocation
- Measured added value and benefits of IT according to company strategy
- Approximately a 7% increase in IT quality
- An increase in customer satisfaction by more than 10% after 6 months – greater acceptance of IT performance
Effectiveness increase by a value based governed IT
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