Optimization and consolidation of service support centers
Consulting area:
Value-based change/ Service and process optimization
Branch:
Health care
Content:
- Service and cost comparison and evaluation to common market standards
- The user and desktop-support-service is delivered as on-site as well as central service at 5 locations for 1,650 users and is consolidated in the framework of project
- Processes and operational sequences were standardized and where expedient consolidated
- Optimizing of on-site support
- Definition and implementation of consistent quality standards
Target:
- Competitive services and costs
- Uniform and merchantable quality standards
- Harmonized sequences and processes
Benefit:
- Measurable improvement of service quality to a common market level after 3 months
- Measurable increase in efficiency and effectiveness for more than 25% after 6 months
Optimization and consolidation of service support centres
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