Optimized service structure
Consulting area:
Value-based change/ Service optimization
Branch:
Health care
Content:
- Structuring of services for a company’s internal IT-services
- Compilation of worksheets and service level agreements as a draft for all IT-services
Target:
- Competitive and comparable service structure covering individual hospital requirements and using consolidation potentials
- Measurable and defined service performance
Benefit:
- Consistent service level agreement-form leads to an increase in user satisfaction
- More transparent and measurable IT-services
- Measurable increased efficiency and effectiveness for more than 25% after 6 months
- Requirements of hospitals can be more effectively managed and governance of services, quality and effort can be optimally governed.
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