Process description and – optimizing
Consulting area:
Value-based information logistics
Branch:
Telecommunication
Content:
- Creation of an information and process model to describe the billing processes
- Functional and methodic support of process description
- Strategic supervision, communication concept and team coaching
- Evaluation of leverage effects
Target:
Clear and continuous described performance processes
Benefit:
- Improved internal communication between supplier and requester
- High team acceptance of process model and continuous use standard billing process
- Basis for value-based process governance
- Significant decrease of process complexity and increase in transparency
- Clearly defined tasks, responsibilities and interface (organizational as well as technical)
- Clear view of optimization potentials
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